CLIENT CHARTER

Counter Service

Within (5) minutes

Cycle Bus Service

Every 30-40 minutes (depending on the route on the day of the lecture). Except Fridays (12:00 noon to 2:30 pm)

Cafeteria Monitoring

Held once a month

Department Vehicle Application for Student Activities

Processed within one (1) working day after the complete document is received

Total Cycle Buses

The number of cycle buses set on public holidays, weekends (Sundays) and festive holidays

Student Education Loans & Scholarship Announcements

Made within two (2) working days from the date of receipt of notification at the Student Welfare Unit

Instant Student Loans

Processed within one (1) working days from the date of receipt of a complete application

Student Welfare Fund Donation Application

Processed within three (3) working days from the date the complete application is received before being forwarded to the Treasurer's Department

Student Welfare Fund Assistance Application

Processed within seven (7) working days from the date the complete application is received before being forwarded to the Treasurer's Department

Student Insurance Claims

Processed within two (2) days from the date the complete application is received

Customer Complaints

Feedback is given within 24 working hours

Application for Student Activity Papers

Student Education Loans & Scholarship Announcements

Checked and evaluated within seven (7) working days from the date of receipt of complete paperwork

Equipment Loan Application

Approved no later than one (1) working day before the date of use

Program Invitation

Managed within five (5) days from the date of receipt of the invitation letter from SPS

CHAMP Watch and MyCat Scores

Updated within seven (7) working days from the date of receipt of the completed paper report

College Placement Application

Applications are opened three (3) months before the semester starts and the results come out one month before the semester starts

Guest House Rental Application

Processed within three (3) working days after the complete document is received

UPSI Payment Claim

Payment claims for UPSI Rental Charges, Student Rental Charges and UPSI maintenance charges will be processed within seven (7) days after the complete documents are received

updated on August 2024